I have **never** had a more unprofessional experience than what I just experienced at 1st Drive. The test instructor, Heather, verbally assaulted my 17yo daughter in front of me without any degree of productive or constructive feedback. She was combative and extremely -- EXTREMELY -- hostile. To a 17yo girl. Saying things like "I cannot believe you would drive like that on a driving test" and "that was the worst test I've ever been on," then becoming immediately argumentative the second a question was raised regarding conflicting accounts of the experience. Obviously, a parent is going to defend their child, but this wasn't my first time ushering a teenager into the world of driving. My oldest daughter used 1st Drive a couple of years ago and received feedback on areas to improve upon, despite having passed the test. The outlandish claims this instructor made about the test experience simply do not align with the past year spent driving with my daughter; their accounts of what happened are as if they got into completely different cars. But it's not even about that. If Heather had provided actual, actionable, constructive feedback for her to improve while still feeling compelled to fail her, then fine. Instead, she launched into a full verbal and emotional assault on my daughter right in front of me (AND one of her own coworkers, who said nothing to halt or correct her throughout the entire tirade). "That was the scariest drive I've been on" -- well maybe if riding with teenagers through Colorado Springs on Acadamy Blvd is so scary for you that you can't act like an effing ADULT much less an INSTRUCTOR upon your return, you're in the wrong GD business. I just... I just still cannot ***believe*** how unprofessional of an experience that was. How can someone have the job of instructor or tester and be given access to teenagers who are already going to be nervous/anxious about the experience, and then eviscerate them over their performance as if it was an attack on _their_ person to have just been in the car with them? To not have an ounce of tact or empathy for another person, much less a teenager? To be so embarrassingly miserable and terrible at their job that the only way they can feel better is to rip into a child? 1st Drive, shame on you for continuing to employ such a person. I truly hope no one has to experience the assault we just did. Read Less