I wanted to share my experience with iDrive Driving School regarding my son’s lessons. His first session was a very positive experience. The instructor, Coach Michael, was calm, patient, and supportive, which really helped build my son’s confidence behind the wheel. We continued practicing at home and were making great progress toward completing his required driving hours. Unfortunately, the last two lessons were a completely different experience. The instructor, Toya Phillips, was assigned for both sessions, and her approach was extremely concerning. My son shared that she was impatient, raised her voice, and was overly critical rather than supportive. During one lesson, while practicing parking, she became frustrated when he didn’t perform the maneuver correctly and spoke to him in a harsh and discouraging way. As a result, his confidence has significantly declined, and he is now experiencing anxiety behind the wheel and does not feel ready to take his driver’s test. I was also very troubled to hear that she told my son another student had become so upset during a lesson that they got out of the car and refused to continue. That alone raises serious concerns about her professionalism and teaching style. In addition, my son has ADHD, which was disclosed at the time of enrollment. This makes patience and clear, supportive instruction even more important—unfortunately, that was not our experience. I attempted to contact the school on two separate days and left messages but did not receive a response. Had there been communication and a resolution offered, I would have preferred to handle this privately rather than leave a public review. As I prepared to write this, I also noticed that Toya Phillips has been mentioned in other negative reviews, which suggests this may not be an isolated issue. At this point, I am requesting two additional driving sessions with Coach Michael, as he was professional, patient, and truly made a positive impact on my son’s learning experience. Driving instruction requires patience, professionalism, and the ability to build confidence in new drivers. Based on our experience, I do not believe Toya Phillips should be working in this role. Read Less