For a company that has been doing business since 1975 you will rightfully assume 60 years staying power means they are top of the food chain in terms of good customer service, great deliverables, and notches higher in every key performance index but to the contrary this is one of the worst company bar none. Customer service is a flush in the toilet; unprofessional and uncouth staff, zero accountability, structural ineptitude, deceptive practices they more than deserve negative ratings. Ownership has changed hands with rapid decline in standards if there is any left as a benchmark. They are profiting immensely from direct State referrals from BMV and until that revocation is actualized, audited for scam charges; they don't have the cajones to effect the necessary changes to mitigate the mountain of negative reviews.   My son completed his final in-car evaluation lessons on April 30th[ Reference enclosure file]. His instructor Jason P confirmed that within three(3) days, certification will be issued via email.  I called the office multiple times, and the phone went unanswered. The office finally returns my voice call and right from the jump this lady's bellicose posture, intonation and abrasiveness was so palpable for no apparent reason. She kept insisting the instructor "lied" to me and I should go read the contract stating they have fourteen(14)days to issue completion certification. Condescendingly she mockingly patronizes me loudly counting fourteen(14) days and telling me I do not know what business days are when I offered an alternative opinion that there's absolutely no way a mere issuance of a template certification of completion via email should take fourteen(14) working days. Surprisingly she rudely opines they have hundreds of kids and cannot issue certification timely but in the same vein unduly pressurizes me to pay $25 and I will have the certification ASAP. I requested to speak to a manager which got her even more incense and infuriated. She stated, " I am not doing this" and abruptly hung up the phone. I did not receive any call from a manager to address my concerns.   Clearly this is the fleecing playbook tactics of greed to squeeze out money from customers with a plethora of similar complaints from multiple customers' reviews. The organizational structural inefficiencies, ineptitudes, unprofessionalism, uncouth staffs, and lack of human decorum and decency in addressing the myriads of complaints makes this business referral especially emanating from the Ohio BMV absolutely scandalous. I will posit to say for a business that parent entrust their kids with driver training due diligence, stringent oversight into their business practices and certification should be waived until proper guidelines are adhered to.  Breach Of Contract- Per their own good faith contract, at the time of filing this compliant on May 26th, 2006, Schwartz Driving school has breached their obligation of not providing completion certification for my son within fourteen days despite multiple pleas request. I hereby invoke all my rights of seeking immediate release of the driver's completion of certification, compensatory damages of a full refund, negligent infliction of emotional distress and vindictiveness, unqualified apology. I demand the State institute a forensic audit of all the supplementary charges barreling at gun point for illicit recovery and possible refunds of all $25 charges for their failure to issue certification of completion.  Scheduling- Schwartz driving school online scheduling is absolutely atrocious with so many ambiguities on their website and it's the luck of the draw depending on who you speak to on the phone with conflicting advice on when to schedule, time, and slots availabilities. The website states first come, first claim bases but after spending countless hours constantly checking back and forth for openings and hitting a brick wall of not able to schedule an unruly customer service rep after my repeated pleading finally confess, they only have a short window opening postings of availabilities. Day of available new schedule posting is not on their website and shrouded in secrecy for customers to magically figure out. You can be locked out for two months and unable to schedule. It's an unreasonable expectation to take kids out of school as the most available slots are school hours. After school hours and Saturdays are gone within minutes, the bane of inadequate staffing to accommodate the high demands.    Accountability- There seem to be no accountability, corrective action or review of staff communication logs, proper staff customer service training, significant low staffing culminating in very poor substandard delivery which does not commensurate with the hundreds of customers trooping in. Schwartz Driving has failed to address all these concerns because why will they? They benefit immensely from the direct referrals from the State BMV with an influx of unsuspecting customers riding on the State "recommendations". Until Schwartz Driving School feet are put to the fire and Ohio BMV withdraws their referral recommendation and licensures, they will never put their house in order. There is no incentive from Schwartz to overhaul their practices, especially when they are profiting from state recommendations. Managerial listening in on the call logs and phone interactions will reveal the unprofessional attitude of the staff Read Less

My grandson just completed his 4th lesson. The "scoring test sheet" that the instructor gave to him was illegible and not understandable. When I called the school to try to get an understanding, they went into a long explanation about how it is up to the instructor and what my grandson got was an older, outdated form but there was absolutely nothing they could do about it because it meets state guidelines. They said the instructor tells the student verbally what was on the sheet. It is not logical for a 16 yr. old to comprehend that much information verbally and recall it for future reference or for the parent to be fully aware of how well their child is driving. They were very rude and unprofessional. It would seem like the purpose of the school is to place good drivers on the road. If the student's outcome is not the main focus for their services--for the $400(+) they charge--then it is just a business providing income for the employees and independent contractor/instructors. I don't see much accountability to the state by this school’s protocol and makes me very concerned about teenage drivers who end up on the road. Read Less